For already purchased Toppers Status List
Any changes in the queue status that may differ from the original quoted date will be highlighted in ORANGE. This list is updated every week. If you do not see your order number after a weeks please let me know. You should be expecting a sketch to be sent to you according to the "Estimated Start Date".
You can find your order number by going through these steps:
- Open your email
- In the search bar, search for " jessichucreations@gmail.com "
- Find the email that starts with "Order #**** confirmed"
- If you have multiple emails, sent by multiple/separate orders, then please find the one that includes the item "Wedding cake topper figurines" that would be your main order #
The easiest way to find your status is by using "CTRL+F" in and searching by order number or estimating your position by your wedding date.
HOLIDAY NOTICE
If your wedding is from 2021 to January 15, I will be shipping it out before Thanksgiving. However, if your wedding is in 2022, I will most likely ship it out after the holidays. I prefer not shipping toppers during the holidays since the postal services are especially rough with the packages during this time of year and have a higher chance of getting lost. I usually ship it out after the holiday season around the first - second week of January. I will still complete your topper according to the status page, however, I will keep the topper with me until then. If you would like me to ship it out as soon as it's completed and not keep it during the holiday season, please let me know and I will ship it out accordingly.
* Form Received is the customization form that the CUSTOMER needs to fill out. You can find the customization form in our ORIGINAL conversation. If you have not requested a form, make sure you do so, or I cannot start on your topper.
** Sketch Sent to our original conversation and requires approval. If you do not give a verbal approval, I will not start on the topper and it will delay the process.
If you just finished filling out the customization form, then you are on Step 2.
NEED TO TALK WITH ME?
Whenever possible, please contact me using the original conversation chain.
LIVE CHAT with me by clicking the Facebook Chat button on the bottom right corner or EMAIL ME
If you have any questions, please feel free to contact me and may view my store policy here: https://jessichucreations.com/pages/faqs
-Jessi
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.
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