For already purchased Toppers Status List
Any changes in the queue status that may differ from the original quoted date will be highlighted in ORANGE. This list is updated every week. If you do not see your order number after a weeks please let me know. You should be expecting a sketch to be sent to you according to the "Estimated Start Date".
You can find your order number by going through these steps:
- Open your email
- In the search bar, search for " firstname.lastname@example.org "
- Find the email that starts with "Order #**** confirmed"
- If you have multiple emails, sent by multiple/separate orders, then please find the one that includes the item "Wedding cake topper figurines" that would be your main order #
The easiest way to find your status is by using "CTRL+F" in and searching by order number or estimating your position by your wedding date.
* Form Received is the customization form that the CUSTOMER needs to fill out. You can find the customization form in our ORIGINAL conversation. If you have not requested a form, make sure you do so, or I cannot start on your topper.
** Sketch Sent to our original conversation and requires approval. If you do not give a verbal approval, I will not start on the topper and it will delay the process.
If you just finished filling out the customization form, then you are on Step 2.
NEED TO TALK WITH ME?
Whenever possible, please contact me using the original conversation chain.
If you have any questions, please feel free to contact me and may view my store policy here: https://jessichucreations.com/pages/faqs
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