Custom Wedding Cake Topper FAQs

Custom Wedding Cake Topper FAQs

CURRENT TOPPER QUEUE STATUS
Date is according to a beginning of the month ship out date and does not include shipping time.
JUNE 
No New Orders
JULY - OCTOBER
Rush Orders Only
NOVEMBER 
Taking New Orders

SIDE NOTE: I will be accepting a limited amount of topper orders for the Nov-Dec ship dates since I will be out of town during parts of the month. Please plan to order ahead if your wedding is between Dec 2019 - Feb 2020.

I LOVE TO DESIGN YOUR ULTIMATE CAKE TOPPER.

If you work with me for a custom wedding cake topper, I'll go that extra mile to incorporate your wishes into your handmade topper. These figurine wedding cake toppers are perfect for every bride & groom who wants to showcase their geeky, nerdy, or cute side. They are made with wood and clay and can be kept as keepsakes. 

I can guide you with ideas and translate your personality and story into the design. This will result in a special and unique wedding cake topper just for your special day.

TAKE A LOOK AT MY PINTEREST BOARD OR MY BLOG TO SEE THE DIFFERENT KIND OF CUSTOM PROJECTS I HAVE WORKED ON.

Visit my Pinterest Page to view all of my past work. All photos of toppers on my site are already sold and everything is MADE TO ORDER. If you have questions don’t hesitate to Message Me!


How it works 
Jessichu Creations | Imagine

Jessichu Creations | Imagine

Jessichu Creations | Imagine

IMAGINE

CREATE

INSPIRE

  1. Message and work with me to customize your topper
  2. Order your topper & fill-out the customization form
  3. I'll create a sketch 1-2 weeks prior to starting your topper for your approval
  4. I create your topper. After creation, I'll send you a photo.
  5. Safely packed, the topper will be shipped
  6. You put it on your cake and everyone will "ooh" and "aah"

 

FAQs and Store Policies
How long until I get my cake topper? When should I order?
Every cake topper will be different. Typically it takes me 1-2 weeks to create one after your turn in the queue. The queue wait time is typically 2-3 months and you should plan to order before the queue time to avoid additional charges. I try my very best to ship it out the month before your wedding. Please contact me to see the time frame for your topper. Processing time in the listing will not be accurate. Only the time agreed in our conversation will have correct timing.

 

What characters can I choose when selecting a cake topper?
All of our toppers are custom made, so you can choose whatever characters you want. I will send you a form to gather all of your information and send you a sketch when I start on your topper for approval. I cannot / will not replicate toppers made by another competitor so please do not send me photos of their work. If you like their design more than mine, please be respectful to both parties and order from the original creator.

 

Can I change the hair color, eye color, skin tone, suit style... etc?
Basically, you can personalize almost any parts of the topper such as hair style, hair color, skin tone, suit color, add veils or glasses, etc. I will send you a form after you order to gather all your information. For more complicated changes, just ask me and I'll let you know if it's do-able. 

 

What's the size of the topper? What are they made out of?
Height: Approximately 3.5-4 inches tall

Weight: 7-9 oz

Base size: 3x4.5" rectangular base or 4.5" circular base (FLAT wooden platform)

Base is painted with food safe gloss

If the top layer of your cake is 4" or smaller, please let me know. I can send the topper without the base.

All toppers are made out of wood, clay, and paint. They are made to last as keepsakes after the wedding!

 

I just placed my order, now what?
First of all, THANK YOU! ♥ 

Make sure you fill out my questionnaire after you purchase so I can know exactly what you want for your topper. Please add all the details you told me about in our conversation onto the form since I will be referring to that only. 

I'll send you a sketch of the topper 1-2 weeks prior to when I start on the topper.

 

Regards to International Shipping
Buyers are responsible for tracking their own packages and contacting the shipping company for any issues after I ship including claiming for insurance. Unfortunately, I cannot control how long customs will take and which package they will check. If it gets stuck in customs, it can take up to 45 days to pass. Please do not hold me accountable if shipping time exceeds your expectations. Buyers are also responsible for any customs and import taxes that may apply. I will not refund your orders if they are lost and will not pay for reshipments. 

If you would like to purchase your own shipping label for UPS, USPS, FedEx or DHL and send me the PDF and send the shipping company to PICKUP the package, you are more than welcome to do so; however, I charge $5 for packaging costs. If you would like an estimated cost, you may go on USPS or UPS website and test it out with the following info: original address 91709, CA, USA; estimated weight 1 lb; Package size 6x6x6"). 

 

Which shipping method should I choose?
First of all, I would always recommend UPS over USPS for shipping within the US. Since UPS is a lot more reliable. However, it is really up to you on which method is more reliable for your area.

I recommend all my customers to select "Signature Confirmation" for their shipping method. Please make sure that someone is able to receive the package the day it is delivered. If the package is stolen, I will not be able to remake it. You would need to claim it with the postal service you selected. I have no control over delays at customs or the post office. Buyers are responsible for tracking their own packages and contacting USPS, DHL, or FedEx for any issues after I ship including claiming for insurance. I will only ship with USPS or DHL on international orders and the cost can range anywhere from $30-100. All shipping methods comes with $100 insurance.

Shipping days does not include weekends or US holidays and also does not include the time it takes to clear customs. US Domestic Time Frame (Business Days) UPS Ground / FedEx Home: 3-7 days; USPS/ FedEx Priority: 2-3 days; DHL Worldwide Expedited: 5-7 days

  

Where is my order?
You can track in real time your order once it has been shipped. The tracking number can be found in the order confirmation email you have received, or in your personal account.

 

My order arrived damaged!
Unfortunately, while I put extra care in the packaging, that can happen. If that's the case, please contact me directly through our original conversation. I will be happy to help you resolve your issues.

For all fixes, buyers are responsible for round trip shipping costs. You should also consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item, so please track your own packages.

 

Return & Cancellations
All toppers are non-refundable once they are shipped. If you would like to cancel your topper order they are subjected to the following refund percentage:
♥ 100% refund within 7 days of purchase
♥ 90% refund within 1 month of purchase
♥ 75% refund after sketch is received but prior to starting
♥ No refund will be given after I start working on the topper.

 


 

Cute Wedding Cake Toppers

Cute Couples that just want to be themselves!
Doctors ♥ Nurses ♥ Book Worms ♥ Pretty Brides ♥ Handsome Grooms ♥ and More!

 

Star Wars Inspired Wedding Cake Toppers

Read my BLOG for sample of
Jedi ♥ Sith ♥ Han Solo ♥ Leia ♥ Darth Vader ♥ Stormtroppers ♥ Boba Fett ♥ and more

 

Disney Inspired Wedding Cake Toppers

Read my BLOG for sample of 
Mickey & Minnie Mouse ♥ Princesses ♥ Lilo & Stitch ♥ Pixar ♥ Wreck it Ralph ♥ Mermaids ♥ and more!

 

Harry Potter Inspired Wedding Cake Toppers

Gryffindor ♥ Slytherins ♥ Hufflepuff ♥ Ravenclaws ♥ and more!

 

Video Game Lovers Inspired Wedding Cake Toppers

Legend of Zelda ♥ Mario ♥ Pokemon ♥ Kingdom Hearts ♥ Skyrim ♥ and more!

 

Geeky Fandom Inspired Wedding Cake Toppers

TMNT ♥ Star Trek ♥ Transformers ♥ Doctor Who ♥ Game of Thrones ♥ LOTR ♥ and more!

 

DC Inspired Superhero Wedding Cake Toppers

Batman ♥ Green Arrow ♥ Flash ♥ Batgirl ♥ Wonder Woman ♥ Superman ♥ and more!

 

Marvel Inspired Superhero Wedding Cake Toppers

Captain America ♥ Iron Man ♥ Spiderman ♥ Deadpool ♥ X-Men ♥ Starlord ♥ and more!

 

Anime Inspired Wedding Cake Toppers

Sword Art Online ♥ Hello Kitty ♥ Dragon Ball Z ♥ One Piece ♥ and more!

 

Sports Fan Wedding Cake Toppers

College ♥ NFL ♥ NBA ♥ MLS ♥ NHL ♥ MLB ♥ and more! 

 

Special Events Cake Toppers

Birthdays ♥ Graduations ♥ Baby Showers ♥ and more!

 

Pets Inspired Wedding Cake Toppers

Dogs ♥ Cats ♥ Rabbits ♥ Mythical Creatures ♥ Animals ♥ and more!

 

Family Inspired Wedding Cake Toppers

♥ Add your children! ♥ 

 

Ready to get Started?

LIVE CHAT with me by clicking the Facebook Chat button on the bottom right corner.
Or by email jessichucreations@gmail.com
I will usually respond within 12 hours!  


Remember to Always Imagine. Create. Inspire.
Facebook me   Follow me on Instagram   Follow my Pins   Follow  on Twitter

 

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.


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